Your data.
Your choice

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Privacy and Personal Information Protection Policy

RD is a branch of Groupe Vertdure inc. 

For Vertdure Group Inc. and each of its franchises (hereinafter the “  Vertdure Group  ”), privacy, confidentiality, and the protection of personal information are fundamental to our business. It is very important to us to protect information that relates to an individual and allows them to be identified, directly or indirectly (hereinafter “  Personal Information  ”). We invite you to read this Privacy and Personal Information Protection Policy (hereinafter the “  Policy  ”) to fully understand how we handle personal information. As we always strive to improve, this Policy is subject to change. To ensure you always have the most up-to-date information, we encourage you to consult this Policy regularly.

This policy applies to the Vertdure Group, including its franchisees and their staff. The personal information protected includes its physical or technological medium, as well as the information system or technology through which this information is processed, transmitted, or stored for its intended use. This policy explains how the Vertdure Group collects, holds, uses, and discloses personal information. It also describes your rights and choices regarding the use and disclosure of your personal information and how you can access and update it. Your use of this website and its applications, and your provision of personal information, signifies your acceptance of this policy and your consent to the practices described herein.

 

Collection of personal information

Information you provide

The collection of personal information may take place, among other ways, in person, through telephone interviews, by email, and through our website and its applications. We collect the personal information you provide in various places on our website and its applications, including when registering an account, placing online orders, or communicating with our customer service.

The categories of personal information we collect are as follows:

  • Contact details  : First name, last name, postal address, email address, telephone number.
  • Order information  : Order history, service preferences.
  • Payment information  : Data necessary for processing payments, including bank details if applicable.
  • Message content  : Comments, questions, or communications with our team.
  • Application data  : Information included in job applications.

Connection cookies

Cookies are used when you visit our website and its applications. These cookies allow us to know, for example, the type of browser used, language preference, referring website, and the date and time of your visit. This data is collected to better understand how users interact with the website and to improve its effectiveness. A consent banner is automatically displayed upon arrival on our website to allow you to enable cookies.

 

Use of information

The personal information collected is kept strictly confidential and is not disclosed to anyone except with the express or implied consent of the individual concerned, or when required or permitted by applicable law. The Vertdure Group uses the personal information collected to:

  • To execute your service requests or product orders and process your transactions;
  • To identify you and communicate with you;
  • Improve our products, services and advertising;
  • To send you promotional communications;

DISCLOSURE OF INFORMATION

We share personal information only with:

  • Service providers  : Third parties responsible for IT and financial needs (payment processing, etc.).
  • Insurance  : To meet our insurance requirements.
  • Legal authorities  : If required to comply with a legal obligation.

EXTERNAL LINKS AND THIRD-PARTY APPLICATIONS

Our website and its applications may contain links to third-party websites or integrate external services. These entities operate independently and have their own privacy and data protection policies. We are not responsible for their practices.

PRESERVATION AND DESTRUCTION OF PERSONAL INFORMATION

All personal information collected, regardless of its format, is retained for the period necessary to fulfill the purposes for which it was collected. The personal information will then be destroyed in accordance with applicable laws.

We may also use anonymized data for internal analyses.

PERSONAL INFORMATION SECURITY

All personal information collected, regardless of its format, is stored in a secure environment to protect against unauthorized access, disclosure, copying, use, or modification, as well as against loss or theft. These security measures include, among other things, the use of firewalls and secure servers, encryption, the deployment of appropriate access control systems and procedures, careful selection of processors, and training for staff who have access to personal information as part of their job duties. 

SECURITY INCIDENT

Despite all efforts, no method of electronic transmission or storage is completely secure. In the event of an incident affecting the protection of personal information, we are committed to taking prompt and appropriate corrective measures to minimize the risk of harm and prevent similar incidents from occurring.

YOUR RIGHTS AND YOUR CHOICES

You have the right to access, correct, or delete your personal information. You may also withdraw your consent at any time. To exercise your rights, you can contact the person responsible for the protection of personal information using the contact details below.

 

To contact us

Data Protection Officer
: Vertdure Group Inc.,
1015 Godin Avenue, Quebec City, QC, G1M 2X5,
jlaplante@vertdure.com
, (418) 623-8888

 

 

REVISION DATE

This policy was last updated on January 13, 2025.